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Lost & Found

It provides lost property registration, claim and inquiry services for items lost in the terminals.

Service Hours: 6:00—23:00


T1: greeting areas between Gate 6 and 7 in Arrival Hall

T2: near the Island L in Departure Hall

Service Hours: 6:00-23:00

Service Hotline:

T1:+86(21)68346324 / T2:+86(21)68340417



1. Passengers need to describe the name, characteristics, lost date, lost spot and other information when claiming lost articles. The valid documents are required for registration after confirmation.

2. Passengers can entrust others to claim lost articles. The agents need to show the owner entrustment form including the name of the articles, the agent’s name, the valid documents and copies of the owners, and the valid documents and agent copies (valid documents: ID card, passport, military officers’ card, soldiers’ card).